Camp Policies

Camp Policies

 

Cancellation Policy

Cancellations that are received 30 days prior to the beginning of the program will be provided a refund less a 10% administrative fee.

Cancellations that are received with less than 30 days of notice prior to the beginning of the program will be provided with a refund less a 50% administrative fee.

Cancellations that are received with less than 3 days of notice prior to the beginning of the program will not be eligible for a refund.

*If a cancellation is requested with less then 48 hrs since the time of registration, only the 10% cancellation fee will apply.

Individual camp days missed for any reason cannot be refunded or credited

In the case of exceptional illness, that results in three consecutive missed days or more, a 50% refund or 100% credit will be provided. A signed doctor’s note must be provided in these circumstances.

 

Lunch Program

All our camps are nut free, our caterers are nut free as well. We can cater to specific allergies and dietary restrictions. All allergies and dietary restrictions for medical, religious, or cultural reasons MUST be noted in the registration form during the registration process in the appropriate sections allocated for such information – an alternate meal with these allergies and dietary restrictions in mind will be provided.

All full day, full week registrations will be included in the lunch program*. This provides the camper with a morning snack, lunch, and an afternoon snack. To be eligible for the lunch program, a full-day camper must be registered for 4 days or more of the same week. Registrations of three days or less per week will not be provided with the lunch program. 

Click HERE to see a sample of the menu (Menu may vary depending on location and camp season).

Half day registrants will receive one snack. Half-day camper must be registered for 4 days or more of the same week. Registrations of three days or less per week will not be provided with a snack.

Registrations done within a week or less of the start date of camp are not guaranteed lunch, dietary restrictions, allergy specific meals, and snacks. Lunch must be packed form home until confirmed with the office that lunch will be provided for late registration campers.

It is highly recommended that extra snacks are packed from home.

If a child requires an Epi-Pen please ensure to provide the camp coordinator with the Epi-Pen, this will be returned at the end of each day or at the end of the week of camp. The Epi-Pen will be placed in a secure but accessible location in the event of an emergency.

*Some camp locations are excluded from the lunch programs.

Discounts and Coupons

TAC Sports is very happy to offer many different types of discounts and coupons to the community. Multiple week discounts will be applied automatically to the invoice, as well as the sibling discount for the second child, third, and so forth registered.

**The multiple week discount and sibling discount will not be applied to any drop-in sessions, only to full session registrations.**

In order for the multiple week discounts to apply, all weeks must be purchased through the same invoice. Likewise, for the sibling discount to be applicable, all siblings must be registered through one invoice.

Coupons are a one time use ONLY and cannot be applied multiple times per account. If the same coupon is found to be used multiple times TAC Sports holds the right to invoice the account owner for the amount of the extra coupons.

 

Prorated Fees

Drop-in registrants, who are going to attend less than 5 days per week, are eligible for pro-rated pricing on premium programs (biking, robotics, etc.) and before/after care. If required, please call the office at 416-627-1092 or email info@tacsports.

If the purchase of these programs is processed before contacting the office, only a credit will be provided, no refunds.

 

Activity Selection

Applicable to Activity Specific Camp (Ages 6 to 12) NOT Adventure Camp (Ages 3.5 to 5).

Each camper is allowed to participate in 2 activities per week – one per each half-day (one AM and one PM) for full-day registrations. Half-day registrations may select one activity per week.

If no activity is selected there is a possibility that the campers first choice of activity will not be available due to capacities of each specific activity.

If no activities are selected the camp holds the discretion to sort camper into any open activity. Camper will be notified of the activity they are sorted into on the first day of camp.

If too many activities are selected the camp will place the camper in one or two (one per half-day/per week) of the activities originally selected at the camp discretion. Camper will be notified of the activity they are sorted into on the first day of camp.

Changing Activity Policy

Campers can choose to switch their chosen activity the by Tuesday of the registered week (subject to availability and capacity). However, campers must remain in their selection for the remainder of the week and are unable to make a change in the activity beyond the second day of camp. If moving from a premium program activity to regular activity, only a credit will be applied, no refund.

If more then 1 activity change is requested a $30 admin fee will be applied as of the second requested change.

 

Cancellation of Programs/Sports

Specialized programs and sports require a minimum of 5 students in order to function as designed. If the minimum number of registrations for a specific program is not met, said the program may be cancelled anytime the week before the camp is to start. TAC Sports will provide as much notice as possible about the cancellation of the program, however, this may be on the Friday before the start of the program. A refund for any program with additional fees that have been cancelled will be provided but if requested to cancel the full week of camp the camp cancellation fees will apply.

 

Bullying Policy

Bullying will not be tolerated at any TAC Sports program. In general, a “three strikes” policy is followed. After the first incident, a coach will address the situation with both the aggressor and victim. During a private meeting with the aggressor, the coach will explain the consequences of bullying. The parents of both parties will be notified. An incident report will be drafted and sent to head office. This procedure is followed should a second incident occur. In addition, the aggressor may be separated from the group or put into a different sport/activity (additional fees for specialized programs will apply). If a third incident should occur, the aggressor will be expelled from camp, not only for the duration of the program but from any other TAC Sports program in the future. Cases of extreme bullying are not subject to the three strike rule. If it is proven that there was intent to seriously harm another child through physical or verbal means the aggressor will face expulsion from camp. His or her parents will be called for immediate pickup (refund for remaining days ONLY will apply).

Please click HERE to find out more about what bullying is.

 

Parking

TAC Sports will not be held accountable for any tickets/parking tickets received.

TAC Sports will provide parking passes for the Glendon location. This parking pass will allow parents and guardians to park in the designated parking lot for 30 mins during pick up and drop off. Until parents receive this parking pass it is highly recommended to purchase a parking stub/feed the parking meter. Do not park in or near the handicap parking spots, unless with the appropriate handicap permit, a $400 parking ticket will be given. TAC sports will not be held accountable for any parking tickets.

 

Inclement Weather & Unforeseen Facility Maintenance Issues Policy

Our coaches and coordinators are equipped with a rainy day schedule in the event of inclement weather. Coaches will adapt their lesson plans and modify it for the indoor space allocated to each group. Please note that activities will not necessarily proceed as originally designed due to indoor facility restrictions.

Outdoor activities that are especially affected by inclement weather will have modified lesson plans available.

Due to operational processes, specific activities, that are only offered as half-day options, affected by inclement weather cannot be switched from AM to PM or vice versa.

No refund or credit for rainy days will apply.

In the case of facility maintenance issues, where we no longer have access to a specific space, coaches will proceed with modified lesson plans. Please note that activities will not necessarily proceed as originally designed due to indoor facility restrictions.

No refund or credit for unforeseen facility issues will be applied.

 

Instructors

Every TAC Sports coach holds a current CPR and First Aid Training certification. All instructors are certified by NCCP (National Certification Program of Canada) and follow safe teaching methods with proper sequential instruction. Our 5 star development levels ensure that students are progressing at a pace that is appropriate for their current ability. All activities are supervised and our low instructor to student ratio ensures maximum attention.

 

Emergency List

We keep emergency contact information at every location, with records on medical history or allergies. We identify, treat, report and record any occurrence of injury in a systematic way on our written injury sheet and keep up-to-date safety records of each camper.

 

PHOTO for STUDENTS WITH ALLERGIES or MEDICAL CONCERNS:

We require a photo of any child with a history of serious allergy or medical concerns. A picture of the child will be taken on the first day of camp and placed on our allergy list next to the stated allergies and medical concerns on the registration form. If a child requires an Epi-Pen please ensure to provide the camp coordinator with the Epi-Pen, this will be returned at the end of each day or at the end of the week of camp.

 

Sign In/Out System

At TAC Sports, we have a proven and safe system in place for the sign-out of campers. No camper leaves the premises without a parent or guardian signing them out. Parents are required to show official identification every day upon pickup of their children and have to be on the list. Any person that is not listed on the authorized pick up list will not be allowed to sign out a camper. Authorized pick-up contacts can be added on the registration form during the registration process in the allocated section or email us the additional authorized persons full name.

TAC Sports is not liable for any children until they are signed into our care by the parent or guardian or other authorized person listed on the authorization list.

 

Lost and Found Items

Each location has its own Lost and Found Bin. All items found by the coordinator and coaches will be placed in this bin. At the end of the camp and items not claimed will be donated to a charitable organization. It is highly recommended that the child’s full name is placed on all personal items.

TAC Sports is not held accountable for any lost items, including but not limited to an article of clothing, electronics, water bottles, etc.

 

First Aid Materials

Fully Stocked First Aid Kits and ice packs are available at all times at all camp locations.

 

Timetable

Please find a daily summer camp schedule below. Please note that this schedule is a guideline and the timing of events is subject to change.

7:30 AM – 9:00 AM: Before Care Option

8:45 AM: Half Day AM and Full Day Sign-In

9:00 AM – 12:00 PM: Morning Session

11:50 AM – 12:00 PM: Half Day AM Sign-Out

12:00 PM – 1:00 PM: Lunch

12:45 PM – 1:00 PM: Half Day PM Sign in

1:00 PM – 4:00 PM: Afternoon Session

4:00 PM – 4:15 PM: Half Day PM and Full-Day Sign-Out

4:00 PM – 6:00 PM: After Care Option