Cancellation and Refund Policies
At TAC, we pride ourselves on being a leading organization in youth development, guided by well-structured policies that balance both flexibility and consistency. Our policies are designed to provide clarity, fairness, and peace of mind for our families—while ensuring the safety, organization, planning and quality of our programs.
We understand that every family’s needs are different, which is why we aim to offer flexibility wherever possible. At the same time, policies are firmly in place to maintain the high standards and smooth operations our community expects and deserves.
Please take a moment to review the policies below so we can continue working together to create the best experience for your child.
Camps
24-Hour Cancellation Policy
Camp registration cancellation and refund requests received by email within less than 24 hours from the time of registration can be processed with a $45 cancellation fee. All cancellation requests after 24 hours will have the below policies applied.
Day Camp Cancellation Policy
Winter Break, March Break, Summer Camps – Cancellation requests received via email qualifying in the below deadline dates will be refunded minus a $100 fee. Any cancellation after the below deadline dates will not receive any refund but can get a credit minus the $45 administration fee.
- Cancellation Deadline for the Following Camps:
- Winter Break (Nov 15th of each year)
- March Break (Feb 1st of each year)
- Summer Camps (April 25th of each year)
These policies have been implemented to address the camp fees pertinent to each registration conducted in advance of the program.
Drop In’s Cancellation
Drop In cancellation requests received by email following the above dates will receive a refund minus 50% cancellation fee. Any cancellation after the below deadline dates will not receive any refund but can get a credit minus the $45 administration fee.
Cancellation into Credit
If you need to cancel your registration, you may request a non-refundable credit to your TAC Sports account by email at least 24 hours before the program start date. A $45 administrative fee will be applied, and the remaining balance will be issued as a credit. This credit does not expire and can be used toward any future TAC program.
Please note: Once a program has begun, cancellations fall under our Missed Days Policy.
Cancellation Without Email Provided
If no notice of cancellation is given by email, no credit or refund will be provided.
Travel-Related Cancellations (International Campers)
We’re proud to welcome campers from around the world! That said, all travel arrangements—including visas and entry approvals—must be handled by the registering family.
If a camper is unable to travel to Canada, our regular cancellation and refund policies still apply.
Other Year-Round Camps
Including PA Day Camp, November Break Camps, Mid-Winter Break Camp, and Passover camps.
Cancellation requests received via email within 30 days’ notice of the start of camp are eligible for a refund minus a 50% cancellation fee. Any cancellation after that will not receive any refund but can get a credit minus the $45 administration fee.
Extended Care Cancellation
At TAC Sports camps, we offer a one-time exception for changing or moving extended care services without additional charges. However, any subsequent changes, as well as all cancellations, to extended care are eligible for a credit and will incur a $10 fee.
Please note that all requests for changes to extended care must be submitted at least 48 hours before the start of the camp to ensure proper coordination and logistics. We appreciate your understanding and cooperation in adhering to this policy as it allows us to provide the best possible experience for our campers.
Force Majeure
Due to any force majeure, including but not limited to: pandemics, cancelled permits by the permit office or facility owners, any cancelled programming or camps will be provided credit ONLY – no refunds.
Credit is provided if the programs/camps are cancelled by TAC and not by the client’s initiative – If cancelled by the client’s initiative, the cancellation policy is upheld.
The credit lasts indefinitely and can be used for any TAC Program.
Weather-Related Altered Programming
No refund, credit or make-up days for rainy days or inclement weather will apply.
Our coaches and coordinators are equipped with a rainy-day schedule in the event of inclement weather. Students will remain in their sport-specific groups. Coaches will adapt their lesson plans for the indoor space and provide alternative programming for the day.
Cancellation of Activity Specific Camps
Specialized programs and sports require a minimum of 5 students in order to function as designed. If the minimum number of registrations for a specific program is not met, the said program may be cancelled anytime the week before the camp is to start.
TAC Sports will provide as much notice as possible about the cancellation of the program. However, this may be only on the Friday before the start of the program. If a program is cancelled, the participants will be given the opportunity to choose an alternative program. A refund for any program with additional fees that have been cancelled will be provided. However, if requested to cancel the full week of camp, the camp cancellation fees will apply.
Government Funds Refunds
There will be no refund for Government funds or support. Only credit if applicable.
Missed Days Of Camp
In the case of exceptional illness that results in three consecutive missed days or more, a 50% refund or 100% credit will be provided. A signed doctor’s note must be provided in these circumstances.
In case of a single-day illness, a 100% credit ONLY will apply, with no refund. A signed doctor’s note must be provided in these circumstances.
Individual camp days missed for any reason cannot be refunded or credited without a doctor’s note.
If no notice of a cancellation or missed lesson is given by email, no credit or refund will be provided.
Year-Round Lessons
In regards to weekly developmental / year-round / after-school programs,
Cancellations requested 15 days or more before the start of the program will receive a refund, minus a $45 cancellation fee.
Cancellations requested within 15 days but more than 7 days before the start of the program will receive no refund but a credit.
No refunds or credits will be issued for cancellations made 7 days or less before the program start date.
Missed Lessons
A max of 1 credit per season (Fall/Winter/Spring/Summer) for missed lessons if cancelled by the family and notified within one day (24 Hours) before the actual date of the program – No refund.
In the case of exceptional illness that results in three consecutive missed days or more, 100% credit will be provided for the missed days. A signed doctor’s note must be provided in these circumstances.
Aquatics
In regards to Aquatics programs,
Cancellations requested 15 days or more before the start of the program will receive a refund, minus a $45 cancellation fee.
Cancellations requested within 15 days but more than 7 days before the start of the program will receive no refund but a credit.
No refunds or credits will be issued for cancellations made 7 days or less before the program start date.
Missed Lessons
A max of 1 credit per season (Fall/Winter/Spring/Summer) for missed lessons if cancelled by the family and notified within one day (24 Hours) before the actual date of the program – No refund.
In the case of exceptional illness that results in three consecutive missed days or more, 100% credit will be provided for the missed days. A signed doctor’s note must be provided in these circumstances.
Missed Certification Days
Our certification courses are structured to allow participants to complete them efficiently. Participants cannot miss a course day, as this would mean they did not meet the required course hours. 100% attendance is required to complete this course.
Students who miss a session will not be refunded and cannot make up any portion of their course.
TAFC Academy
Refunds for registration fees are issued in accordance with the outline below:
- If a withdrawal from a season is requested a minimum of 1 month (30 Days) prior to the start of the season.
- $75 Administrative fee will be incurred for kids born 2013 or younger
- $175 Administrative fee will be incurred for Imodel
- Refund requests must be in writing and addressed to [email protected]
- If a withdrawal from a season is requested less than 1 month (30 Days) prior to the start of the season.
- $100 Administrative fee will be incurred for kids born 2013 or younger
- $200 Administrative fee will be incurred for Imodel
- Refund requests must be in writing and addressed to [email protected]
- If a withdrawal from a season is requested after the start of the season.
- Please note that due to the structure of soccer academies (where spots are limited and leagues/facilities are paid in full upon the start of the season) all payments are final. Refunds or credits will not be issued.
TAC Force Academy
Uniform costs are non-refundable (fee of $250-taxes included).
Refunds will be issued when refund/withdrawal request is made up to 14 days after the initial registration purchase of TAC Force Basketball Academy, events, and/or league in question. Requests must be made in writing via email and sent to [email protected]. A $75 administrative fee will be applied. *dependant on the season start date
If a refund/withdrawal is requested after the start of the season: Request must be made in writing via email and sent to [email protected], a $150 administrative fee will be incurred. A prorated refund will be calculated based on when the request is received.
TAC Force Basketball Academy reserves the right to assign a “no refund policy” once registration is completed, under specific circumstances as it sees fit.
