Camps Cancellation Policy
Cancellations that are received 40 days prior to the beginning of camp will be provided with a refund less a 15% administrative fee.
Cancellations that are received with less than 40 days of notice prior to the beginning of camp will be provided with a refund less a 50% administrative fee.
Cancellations that are received with less than 20 days of notice prior to the beginning of camp will not be eligible for a refund.
*If a camp registration cancellation is requested within less than 48 hrs from the time of registration, only a $40 cancellation fee will apply.
Adjustments to Registration:
One adjustment to your registration can be processed. Any additional adjustments will carry a $40 administration fee.
Missed Days Of Camp:
In the case of exceptional illness, that results in three consecutive missed days or more, a 50% refund or 100% credit will be provided. In case of a single-day illness, a 100% credit ONLY will apply, no refund. A signed doctor’s note must be provided in these circumstances.
Individual camp days missed for any reason cannot be refunded or credited.
Gift Certificates or Coupons:
There are no refunds on gift certificates or coupons.
Weather-Related Altered Programming:
There are no refunds on rain days or weather-related altered programming, including alterations.
There will be no refund for Government funds or support. Only credit if applicable.
Due to any force majeure, including but not limited to: pandemics, cancelled permits by the permit office or facility owners, any cancelled programming or camps will be provided credit ONLY – no refunds.
Credit is provided if the programs/camps are cancelled by TAC and not by the client’s initiative – If cancelled by the client’s initiative, the cancellation policy is upheld.
The credit lasts indefinitely and can be used for any TAC Program.
Year-Round Lessons And Aquatics Cancellation:
In regards to weekly developmental/year-round programming/Aquatics programs, cancellations requested with one week’s notice of the start of the program will receive a refund less a $40 cancellation fee. Cancellation requests received with less than one week before the start of the program will receive no refund.
Missed Weekly Lessons:
A max of 1 credit per season (Fall/Winter/Spring/Summer) for missed lessons if cancelled by the family if notified within one day (24 Hours) before the actual date of the program – No refund.
All our camps are nut free. We can cater to specific allergies and most dietary restrictions. All allergies and dietary restrictions for medical, religious, or cultural reasons MUST be noted in the registration form during the registration process in the appropriate sections allocated for such information – an alternate meal with these allergies and dietary restrictions in mind will be provided.
All full day, full week registrations will be included in the lunch program*. This provides the camper with a morning snack, lunch, and an afternoon snack.
To be eligible for the lunch program, a full-day camper must be registered for 4 days or more of the same week. Registrations of three days or less per week will not be provided with the lunch program. – Unless the camp is set up as a 3 days week by TAC Sports (Example: Winter Break Camp 2023 – Week 1 December 28th to December 30th)
Half day registrants will receive one snack. Half-day camper must be registered for 4 days or more of the same week. Registrations of three days or less per week will not be provided with a snack.
Registrations done within a week or less of the start date of camp are not guaranteed lunch, dietary restrictions, allergy specific meals, and snacks. Lunch must be packed from home until confirmed with the office that lunch will be provided for late registration campers.
It is highly recommended that extra snacks are packed from home.
*Some camp locations are excluded from the lunch programs.
If a child requires an Epi-Pen please ensure to provide the camp coordinator with the Epi-Pen. This will be returned at the end of each day or at the end of the week of camp. The Epi-Pen will be placed in a secure but accessible location in the event of an emergency.
Drop-in participants, who are going to attend less than 5 days per week, are eligible for pro-rated pricing on premium programs (biking and robotics) and before/aftercare. If required, please call the office at 416-627-1092.
Discounts and Coupons
TAC Sports is very happy to offer many different types of discounts and coupons to the community. Multiple week discounts will be applied automatically to the invoice, as well as the sibling discount for the second child, third, and so forth registered.
**All discounts and coupons will not be applied to any drop-in sessions and pro-rated fees, only to full session registrations.**
Coupons are a one-time use ONLY and cannot be applied multiple times per account. If the same coupon is found to be used multiple times TAC Sports holds the right to invoice the account owner for the amount of the extra coupons.
Coupons and special offers can not be applied towards already purchased programs, camps, or activities.
Cannot be used to refund already purchased weeks of camp.
Multiple gift certificates cannot be combined.
One time use ONLY.
If the full value of the gift certificate not used it cannot be redeemed at a later time, no credit or money back will be provided for the remaining amount.
Applicable to camp tuition Only.
Must present gift certificate with code clearly visible to claim week of camp.
Cannot be redeemed as in-store credit or refundable cash.
If the program or camp is canceled no refund or credit will be applicable.
Gift certificate can only be applied to one participant only, if there is a remaining amount it cannot be used for a second participant.
Whatever value you’ve provided to obtain the gift certificate does not affect the value of the stated amount on the gift certificate.
Changing Sports Policy
Children who do not choose a sport during registration will automatically be added to multisport.
Athletes can choose to switch their chosen sport on the second day of camp (subject to availability and capacity). However, campers must remain in their selection for the remainder of the week and are unable to make a change in the sport beyond the second day of camp.
Cancellation of Programs/Sports
Specialized programs and sports require a minimum of 5 students in order to function as designed. If the minimum number of registrations for a specific program is not met, the said program may be canceled anytime the week before the camp is to start.
TAC Sports will provide as much notice as possible about the cancellation of the program, however, this may be on the Friday before the start of the program. If a program is canceled, the participants will be given the opportunity to choose an alternative program. A refund for any program with additional fees that have been canceled will be provided, however, if requested to cancel the full week of camp the camp cancellation fees will apply.
Bullying will not be tolerated at any TAC Sports program. In general, a “three strikes” policy is followed. After the first incident, a coach will address the situation with both the aggressor and victim. During a private meeting with the aggressor, the coach will explain the consequences of bullying. The parents of both parties will be notified. An incident report will be drafted and sent to head office. This procedure is followed should a second incident occur. In addition, the aggressor may be separated from the group or put into a different sport/activity (additional fees for specialized programs will apply). If a third incident should occur, the aggressor will be expelled from camp, not only for the duration of the program but from any other TAC Sports program in the future. Cases of extreme bullying are not subject to the three strike rule. If it is proven that there was intent to seriously harm another child through physical or verbal means the aggressor will face expulsion from camp. His or her parents will be called for immediate pickup (refund for remaining days ONLY will apply).
Please click HERE to find out more about what bullying is.
TAC Sports will not be held accountable for any tickets/parking tickets received.
Rainy Day Policy
Our coaches and coordinators are equipped with a rainy day schedule in the event of inclement weather. Students will remain in their sport-specific groups. Coaches will adapt their lesson plans for the indoor space. No refund, credit or make up days for rain days or inclement weather will apply.
Every TAC Sports coach holds a current CPR and First Aid Training certification. All instructors are certified by NCCP (National Coaching Certification Program of Canada) and follow safe teaching methods with proper sequential instruction. Our 5 star development levels ensure that students are progressing at a pace that is appropriate for their current ability. All activities are supervised and our low instructor to student ratio ensures maximum attention.
We keep emergency contact information at every location, with records on medical history or allergies. We identify, treat, report, and record any occurrence of injury in a systematic way and keep up-to-date safety records of each camper.
Photo for students with allergies or medical concerns:
We require a photo of any child with a history of serious allergy or medical concerns. Please email email@example.com with a photo of your child. Please ensure the picture includes a clear view of your child’s face. If a child requires an Epi-Pen please ensure to provide the camp coordinator with the Epi-Pen, this will be returned at the end of each day or at the end of the week of camp.
Sign In/Out System
At TAC Sports, we have a proven and safe system in place for the sign-out of campers. No camper leaves the premises without a parent or guardian signing them out. Parents are required to show official identification every day upon pickup of their children and have to be on the list of authorized personnel.
TAC Sports is not liable for any children until they are signed in to our care by the parent or guardian or other authorized person listed on the authorization list.
Lost and Found Items
Each location has its own Lost and Found Bin. All items found by the coordinator and coaches will be placed in this bin. At the end of the camp items not claimed will be donated to a charitable organization. It is highly recommended that the child’s full name is placed on all personal items.
TAC Sports is not held accountable for any lost items, including but not limited to clothing articles, electronics, water bottles etc.
First Aid Materials
Fully Stocked First Aid Kits and ice packs are available at all times at all camp locations.